Privacy Policy

1. Who we are

Srijonix ("we", "us", "our") is a digital agency based in Dhaka, Bangladesh. We provide search engine optimisation, AI-search visibility, web design and development, and digital marketing services. This policy explains how we handle personal data collected through srijonix.co, our advertising lead forms and our messaging channels.

Contact: Srijonix, House #10,11, Bosila Garden City, Dhaka 1207, Bangladesh. Email: info@srijonix.co.

2. What data we collect

We collect only what we need to answer you and deliver our services:

• Contact and quote forms on our website: your name, email address, phone number, company or website, the service you are interested in, and anything you write in your message.
• Meta lead forms (Facebook and Instagram Instant Forms): the details you choose to submit in the form, such as your name, phone number, email address and answers to the form's questions. Meta passes these to us when you submit the form.
• WhatsApp and Messenger chats: your name or profile name, phone number or account identifier, and the content of the messages you send us.
• Live chat on our website: the messages you send, any name, email address or WhatsApp number you choose to give, a client ID if you tell us you are an existing client, the page you are on, your approximate country and browser type. Replies may come from our AI assistant or from a member of our team; you can ask for a person at any time.
• Newsletter and report requests: your email address and, where asked, your website address.
• Google Analytics: when you visit our website we use Google Analytics 4 to measure visits. It collects information such as pages viewed, buttons clicked, approximate location, device and browser type, the page that referred you, and whether you submitted a form or started a chat.
• Meta Pixel, only with your consent: our website shows a cookie banner. Only if you accept it do we use the Meta Pixel, through our marketing platform BanglaAI (banglaai.co), to measure the results of our ads on Facebook and Instagram. If you decline, the Meta Pixel is not loaded.
• Advertising measurement for forms and chats: when you submit a form, or give your email address or phone number in our website chat, we record a random event identifier, your browser type and, if you accepted the cookie banner, Meta's browser and click identifiers. Your contact details may be shared with Meta in hashed (scrambled) form so Meta can tell us that an enquiry came from an ad.
• Your IP address with an enquiry: when you submit a form or give your contact details in our website chat, we send your enquiry to BanglaAI together with your IP address and browser type. BanglaAI passes them on to Meta only if you accepted the cookie banner. We keep the IP address only until the enquiry has been sent, and never longer than 7 days. The enquiry we keep also records your approximate city or district, worked out from your IP address, but not the IP address itself; this place is left out if your browser sends a Do Not Track or Global Privacy Control signal.
• Our own visitor statistics: our website also counts visits itself, without cookies. Your browser keeps a random identifier, and we record the pages you view, the site that referred you, your device and browser type, your country and, for visitors in Bangladesh, your approximate division, district and city. These are worked out from your IP address at the moment of the visit (using the free IP to City Lite database by DB-IP, db-ip.com) and are only a rough estimate; we do not store your IP address, and the identifier is stored only in hashed form. If your browser sends a Do Not Track or Global Privacy Control signal, nothing is recorded.

3. Why we collect it

• To reply to your enquiry, prepare a quote or audit, and talk with you about your project.
• To deliver and support the services you ask us for, and to manage our client relationship.
• To send newsletters or reports you have requested. You can unsubscribe at any time.
• To understand how our website and advertising perform, so we can improve them and measure which campaigns bring enquiries.
• To keep our website and forms secure and to prevent spam or misuse.
• To meet legal, tax and accounting obligations.

4. Who we share it with

We do not sell your personal data, and we do not share it with other businesses for their own marketing.

We share data only with service providers that help us run our business, and only as far as they need it to provide their service to us. These include website hosting and database providers, email providers, Anthropic (the AI model behind our website chat assistant, which processes chat messages to write replies), Google (Analytics), Meta (Facebook, Instagram, WhatsApp and Messenger, including lead forms and advertising measurement), BanglaAI (the marketing platform that runs our cookie banner and passes advertising measurement to Meta), and the tools we use to manage enquiries and projects.

We may also disclose data where the law requires it, or where it is needed to protect our rights or the safety of others.

5. How long we keep it

• Enquiries and leads that do not become a project, including website chat conversations: generally no longer than 24 months after our last contact with you.
• Client and project records: for as long as we work together, and afterwards for as long as needed for legal, tax or accounting purposes.
• Newsletter subscriptions: until you unsubscribe.
• Analytics and advertising data: according to the retention settings of Google Analytics and Meta.
• Our own visitor statistics: individual page views are kept for up to 400 days; after that only daily totals remain.

When data is no longer needed, we delete it or make it anonymous.

6. Your rights and how to request deletion

You can ask us to tell you what personal data we hold about you, to correct it, to delete it, or to stop using it for marketing. Where we rely on your consent, you can withdraw it at any time.

To make a request, email info@srijonix.co with the subject "Data request" or "Data deletion request", or message us on WhatsApp. Tell us the name, email address or phone number you used so we can find your records. We may ask you to confirm your identity, and we aim to respond within 30 days.

You can change your cookie choice at any time with the small "cookie settings" button that stays at the bottom-left of our pages after you answer the banner. You can also block or delete cookies in your browser settings, use the Google Analytics opt-out add-on, and manage ad preferences in your Facebook ad settings.

7. Children

Our website and services are meant for businesses and adults. They are not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, contact us and we will delete it.

8. Security

We use reasonable technical and organisational measures to protect personal data, such as access controls and encrypted connections. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

10. Contact us

Questions about this policy or your personal data: email info@srijonix.co, message us on WhatsApp, or write to Srijonix, House #10,11, Bosila Garden City, Dhaka 1207, Bangladesh.